Conditions Générales d'Utilisation

Terms of Service

Last updated: September 2026

These Terms of Service govern access to and use of the 水O' Terroir Virtuel platform, published and operated by 水O'-Terroir Virtuel Limited, a Hong Kong company with its registered office at 2301, 23/F Bayfield Building, 99 Hennessy Road, Wan Chai, Hong Kong (Hong Kong Company Number: 80362115). The platform is currently operated in Hong Kong SAR. The trademark 水O' — TERROIR VIRTUEL is the subject of a file with the Hong Kong Intellectual Property Department under reference No. 306090697 (classes 9, 35 and 42); its official status may be consulted on the HK IPD register. A gradual rollout is planned in Mainland China, Japan and South Korea once the corresponding trademark registrations are granted via the Madrid Protocol (WIPO).

Article 1 - Purpose

The 水O' Terroir Virtuel platform offers HORECA establishments a service to enhance their premium French mineral water and French terroir wine offerings.
Services include: interactive digital menu, QR codes, analytics, AI sommelier.
Access to services is conditional upon subscription.

Article 2 - Subscriptions, trial and payment

HORECA subscriptions are taken out per establishment: 1 establishment = 1 subscription. A single owner may manage several establishments, each with its own subscription. Monthly prices per establishment: Essential €55, Premium €121, Elite €177.
A 30-day trial is offered for each eligible new establishment. A payment card is required at checkout; no amount is charged immediately during the trial where it applies.
At the end of the trial, the subscription is billed automatically and renews monthly, with no minimum term, until cancellation.
Subscription payments already made are non-refundable. Cancellation prevents future renewals but does not entitle the subscriber to any full or prorated refund for a subscription period that has already begun, except where required by applicable law.
Payments are securely processed by Stripe. Invoices, payment method and cancellation are managed from the professional area and the Stripe billing portal. If a payment fails, access to the paid features of the establishment concerned may be suspended.
Distributor access (Data Access) is billed at €277/month at account level. Producer access is currently free of charge.

Article 3 - Intellectual Property

The 水O'™ trademark (水O'-TERROIR VIRTUEL / SHUIO'-TERROIR VIRTUEL) and logo are used by 水O'-Terroir Virtuel Limited (Hong Kong company No. 80362115). The trademark file with the Hong Kong Intellectual Property Department bears reference No. 306090697 (classes 9, 35, 42); its official status is the one shown on the HK IPD register.
The "Terroir Virtuel" concept, the AI Sommelier algorithm, the water/wine/dish pairing engine, scores, classifications, business rules and recommendation logic are the exclusive property of SHUIO'-Terroir Virtuel Limited.
Any unauthorized reproduction, extraction, reverse engineering, imitation or reuse of these elements is strictly prohibited.
Water and wine illustrations are original AI-generated creations, with no affiliation to third-party brands or appellations.

Article 4 - Liability

水O' does not guarantee the accuracy of analytical data which is provided for informational purposes.
AI Sommelier and Terroir Virtuel recommendations are provided as indicative professional aids only; they are not medical, nutritional, certified oenological, regulatory or contractual advice.
水O' cannot be held liable for indirect damages related to platform use.

Article 5 - Automatic Translation

Important

5.1 Nature of Translation Service

The 水O' platform integrates an AI-assisted automatic translation service for product technical sheets (mineral waters, wines) in 6 languages (French, English, Traditional Chinese, Simplified Chinese, Japanese, Korean).
This service is included in Premium and Elite subscriptions as a commercial communication aid.
Generated translations constitute a comprehension and communication aid, and not a certified, sworn, or legally binding translation.

5.2 Limitation of Liability

水O' does not guarantee in any way the accuracy, completeness, or suitability of automatic translations generated by the platform.
The user acknowledges that automatic translations may contain errors, terminological inaccuracies, or culturally inappropriate nuances, particularly regarding organoleptic descriptions, designations of origin, mandatory legal mentions on wine and water labels.
水O' disclaims all liability for any direct or indirect damage resulting from a translation error, including but not limited to: product label errors, inaccurate allergen information, regulatory non-compliance in an export country.

5.3 User Obligations

The user is solely responsible for verifying and validating translations before any commercial, regulatory, or contractual use.
For any official use (labeling, regulatory documentation, export contracts), the user must engage a certified professional translator.
The user agrees not to use automatic translations as the sole source for regulatory compliance in export jurisdictions (EU, Mainland China, Japan, South Korea, etc.).

5.4 Recommendations

水O' strongly recommends proofreading by a qualified native speaker for target markets, especially for oenological terms and terroir descriptions.
Translations of mandatory legal mentions (allergens, sulfites, alcohol content) must be verified by a professional competent in the regulations of the destination country.

For any questions, contact us at:

legal@shui-o.com